Email
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When submitting problem reports by email, please give us as much information
as you can - the more information we have, the more likely is it that we
will be able to reproduce and fix your problem. Some of the most useful
things to include are:
- A description of the operating system version (e.g. Mac OS X
10.4.11) and the CodonCode Aligner version (e.g. 2.0.6) you are
using
- A detailed description of what you were trying to do
- A detailed description of the problem (screenshots are often very helpful!)
- The entire contents of the "Logs" folder from the "CodonCode Aligner" folder
- A copy of the file "status.log" from the project directory
A copy of your project (preferably as a ZIP archive) can also be very useful
in solving problems.
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