Support Forum

Post your questions to our discussion groups, or search the forum to see if your question was asked or answered before. There are separate discussion groups for:

• CodonCode Aligner announcements
• Support and questions
• Setting up the Aligner License Server

Alternatively, you can also contact us by email or telephone.

Common Problems

The most common problems and their solutions:

• Problems running Aligner or the Aligner Installer/Update on OS X 10.3.9?
  Please read the known Aligner problems page
• Download problems?
  Please read the download tips!
• Phred:
  "Unknown chemistry" errors
• Windows:
  Problems Running Phred through InterPhace

For additional problems and solutions, please search the support forum discussions.

Program Documentation

Help for CodonCode Aligner is available from the "Help" menu in CodonCode Aligner, and also installed as a PDF file in the CodonCode Aligner directory. CodonCode Aligner's main features are described in the CodonCode Aligner Quick Tour.

For Phred-Phrap-Consed, the original program documentation is available here:

• Phred: Phred.doc
• Phrap: Phrap.doc
• Consed: README.txt